Last Modified: February 23, 2024

 

Shipping Policy

 

FREE Shipping-

We ship across Canada through Canada Post, Purolator, Canpar, UPS and Fed-EX. 

 

• FREE Ground STANDARD shipping is offered on minimum order as under excluding GST/PST/HST. See exclusions-

• GTA- Cart subtotals $75 and above for below Postal codes

L1E, L1G, L1H, L1J, L1K, L1L, L1M, L1N, L1P, L1R, L1S, L1T, L1V, L1W, L1X, L1Y, L1Z, L3L, L3P, L3R, L3S, L3T, L3X, L3Y, L4B, L4C, L4E, L4G, L4H, L4J, L4K, L4L, L4S, L4T, L4V, L4W, L4X, L4Y, L4Z, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W, L6A, L6B, L6C, L6E, L6G, L6H, L6J, L6K, L6L, L6M, L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z, L7A, L7L, L7M, L7N, L7P, L7R, L7S, L7T, L8H, L8K, L8L, L8M, L8N, L8P, L8R, L8S, L8T, L8V, L8W, L9A, L9B, L9C, L9E, L9T, M0R, M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M1N, M1P, M1R, M1S, M1T, M1V, M1W, M1X, M2H, M2J, M2K, M2L, M2M, M2N, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3H, M3J, M3J, M3K, M3K, M3L, M3L, M3M, M3M, M3N, M3N, M4A, M4B, M4C, M4E, M4G, M4H, M4J, M4K, M4L, M4M, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5M, M5N, M5P, M5R, M5S, M5T, M5V, M5W, M5X, M6A, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6L, M6L, M6M, M6M, M6N, M6P, M6R, M6S, M7A, M7R, M7Y, M8V, M8V, M8W, M8W, M8X, M8X, M8Y, M8Y, M8Z, M8Z, M9A, M9A, M9B, M9B, M9C, M9C, M9L, M9L, M9L, M9M, M9M, M9M, M9N, M9N, M9P, M9P, M9R, M9R, M9V, M9V, M9W, M9W.

 

• Rest of Ontario and Quebec - Cart subtotals above $99.

• New Brunswick, Newfoundland & Labrador, Nova Scotia, PEI - Cart subtotals above $135.

• Alberta, British Columbia, Saskatchewan, Manitoba – Cart subtotals above $145

• Northern Territories, Nunavut, Yukon- Cart subtotals above $250.

• Express shipping within the province of Ontario and Quebec for major Urban areas will be charged a flat fee of $19.99.

• Live rates available from our third-party shipping companies and carriers (meaning rates quoted or otherwise made payable) for shipping to all other Canadian provinces (MB, NS, NB, BC, PEI, SK, AB, NL, NT, YT).

• Ground STANDARD shipping will be charged a FLAT Rate as under excluding GST/PST/HST- See exclusions-

• Ontario and Quebec - $15 for cart subtotal up to $99

• New Brunswick, Newfoundland & Labrador, Nova Scotia, PEI - 

• $18.95 for cart subtotal up to $134.99.

• Alberta, British Columbia, Saskatchewan, Manitoba – $19.95 for cart subtotal up to $144.99.

• Northern Territories, Nunavut, Yukon- $25 for cart subtotals up to $249.99.

 

 

Exclusions

 

• Free and flat shipping excludes following postal codes: A0, B0, C0, E0, G0, H0, J0, K0, L0, M0, N0, P0, R0, S0, T0, V0, X0, Y0. Shipment to these postal codes, as determined in our discretion, are excluded from free or flat shipping rates and will be charged based on actual rates calculated separately. You will be informed on these charges in an email before shipping.

• The Total shipping cannot exceed 15% of the cart subtotal. The difference if any will be charged to your account and paid by you (Customer).

• Oversized and heavy items (eg. Aquariums, Aquarium kits, rock, sand, salt etc) as determined in our discretion, are excluded from free or flat shipping rates and will be charged based actual rates calculated separately. You will be informed on these charges either on our website or in an email before shipping. We encourage you to use our local pickup locations for all heavy or oversized items to save on shipping cost. 

• Heavy Aquarium kits will be delivered to your address provided during checkout. We expect a physical representation at your delivery location to acknowledge receipt of the delivery at all times, failing which the goods will be returned back to our warehouse and the return delivery shipping cost plus re-stocking fee will be charged to you.

 

 

Delivery Times

 

• Standard shipping delivery times are approximately 3-7 business days to major urban areas within Ontario and Quebec, and 4-14 business days for rest of Canada. However, we cannot guarantee shipping times and times may vary based on factors outside of our control. 

• Expect longer shipping times for deliveries outside of major urban areas.

• Estimate delivery time for all special-order items will be 3-4 business weeks subject to stock availability from the applicable manufacturer.

 

 

 

Shipping Terms

 

• You agree that we may change the shipper or carrier without prior notice to you. This will generally be the case for orders to provinces outside Ontario/Quebec and remote or non-urban locations. You may opt to be notified of the change by providing written instructions, prior checkout, in the notes section on our checkout page.

• You agree that we may pre-authorize your credit card or payment method in order to bill such shipping and carrier charges to you.

• You agree to pay, and we may bill your payment method, $20 for each change you make to an order prior to shipping (“Change Fee”). The Change Fee shall also apply to any refund requests (if refunds are applicable) and order cancellations made prior to us shipping your order.

• We do not offer price drop guarantees for purchased products already ordered, regardless of whether we have shipped them or not.

• We will make reasonable attempts to ship all in stock items, from our facilities, on the same day, or the next business day, of the order being placed. However, in some cases orders are not in stock, back ordered or are categorized as special orders. Such orders will take longer to ship.

• We would not be able to accept any cancellations/returns/refunds for Special Order items at any point of time.

• We do our best to keep healthy stock levels of popular products. However, for out of stock and backordered items, you will be notified once inventory is available if you registered your email by clicking the “Notify when available” on the applicable product page.

• All shipped packages must be accepted by you at your specified shipping address. If for any reason you refuse or fail to accept delivery of your order you agree that we will bill you a restocking fee equal to the greater of (i) 15% of the total price of your order, or (ii) $20, plus all applicable shipping and return shipping costs.  You agree that we may deduct such fees from any refund we may subsequently issue to you.

• All of our shipping prices and these shipping terms are subject to change without advanced notice.

• All shipping fees are subject to the addition of applicable sales taxes.

• We reserve the right to use recyclable or reused packaging for shipping orders. As part of our commitment to environmental sustainability, we strive to reduce our ecological footprint by utilizing materials that can be recycled or reused. Rest assured, while we prioritize eco-friendly practices, the contents inside the packaging will always be brand new and of the highest quality.

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