What are your policies?
How does the loyalty program work?
Please see our Loyalty Program page
What is your local pick-up location?
How can I track my order?
When your order is shipped, you will receive an email with the tracking number.
You can follow the link from the carrier's website and track your shipment using the tracking number provided.
Can I make changes to an order after it was shipped?
We will make reasonable effort to assist you with any order changes only if the order has not been shipped. We request to contact us immediately of such changes via our Contact email (Contact@Tropicnreefaquariums.com) prior to receiving shipping notification (Tracking #) of your order.
What is a Special Order?
Any product marked as "Special order" are stocked directly from the manufacturer/supplier on an order-to-order basis. We will only initiate stock of these products from the manufacturer once we receive an order.
What is the delivery timeframe for Special Orders?
Delivery ETA for Special order items is approximately 3-4 business weeks.
However we will honour our shipping policy once the item is received by us from the manufacturer/supplier.