Help
Our team would be more than happy to assist you with any help you may need.
Please see our FAQ section for any inquiries or feel free to Contact Us for any other questions.
FAQ
What are your policies?
You can find the links to our policies at the footer of the page. (Terms & Conditions, Privacy Policy, Shipping Policy, Returns & Refund Policy, Warranty, Price Match.)
How does the loyalty program work?
Please see our Loyalty Program page
What is your local pick-up location?
At Tropic N Reef Aquariums, we have more than one Pick-Up Location, you can check them out on our Local Pick-Up page (located at the footer of our website).
How can I track my order?
When your order is shipped, you will receive an email with the tracking number.
You can follow the link from the carrier's website and track your shipment using the tracking number provided.
Can I make changes to an order after it was shipped?
Unfortunately, at this point we are unable to process any changes relating to an order that is already shipped.
What is a Special Order?
Any product marked as "Special order" are stocked directly from the manufacturer/supplier on an order-to-order basis. We will only initiate stock of these products from the manufacturer once we receive an order.
What is the delivery timeframe for Special Orders?
Delivery ETA for Special order items is approximately 3-4 business weeks.
However we will honour our shipping policy once the item is received by us from the manufacturer/supplier.